Your Questions & Our Answers

Installation & Getting Started

• Do I need special hardware to use eBar?
  No special hardware is required. eBar runs on any computer with Windows 10 or 11 and connects to POS printers for fiscal receipts and kitchen or bar tickets. Modules are available on Android and iOS phones and tablets.

• How long does installation and setup take?
  Once we receive your information, installation and setup are usually completed within 2–3 business days. In urgent situations, same-day setup may be possible.

• Can I enter products and prices myself, or does your team handle it?
  We typically receive your products, pricing, and recipes first. The eBar team prepares the initial database, after which you can make adjustments and updates as needed.

Using eBar in Daily Operations

• Is the software complicated for waitstaff and employees using it for the first time??
  No. eBar is designed to be intuitive and easy to use, even without prior experience. Most staff members feel comfortable using it after only a few orders.

• Can I track sales and orders when I'm not at the venue?
  Yes. You can monitor your business in real time from anywhere — whether you're at home, traveling, or managing another location. Access your data through eBar Back Office or the eBoss mobile app.

• What happens if the internet connection goes down?
  eBar continues to operate offline. Once the connection is restored, all data is automatically synchronized.

Training & Support

• Do we receive training when implementing eBar?
  Absolutely. Our team trains your staff and remains available until everyone feels comfortable using the system.

• How can I get help if something isn't working properly?
  Support is available by phone, email, or Viber. Our team responds quickly and helps resolve issues without unnecessary delays.

• Do you provide support on weekends and holidays?
  Yes. We understand that hospitality businesses are often busiest during weekends and holidays, which is why support remains available when you need it most.

Pricing & Packages

• Is eBar a one-time purchase or a monthly subscription?
  eBar is available through a monthly subscription, with no hidden costs.

• What is included in the package price and what is charged separately?
  The core eBar software and fiscalization module are always included. Additional modules such as Self-Service Kiosk, delivery integrations, and eBoss are available according to your business needs.

Different Types of Hospitality Businesses

• Does eBar work equally well in a small café and a large restaurant?
  Yes. eBar adapts to businesses of all sizes, from small independent venues to large hospitality operations.

• Can eBar be used across multiple locations?
  Absolutely. eBar provides centralized management for hospitality groups, chains, and franchise businesses.

• Which options are best for fast-food restaurants, bakeries, and events?
  Self-Service Kiosks and Kitchen Display Systems (KDS) are excellent choices for fast-food venues and bakeries. For events and festivals, mobile billing and fast order processing help keep service moving smoothly.